JavaScript seems to be disabled in your browser.

You must have JavaScript enabled in your browser to utilize the functionality of this website. Click here for instructions on enabling javascript in your browser.

Help and FAQ

  1. Not sure what you should be looking for? Take a look at these Independent buying guides.
  2. Download the current PDF catalogue
  3. How pay with credit or debit card without a PayPal Account
  4. Why does PayPal keep rejecting my credit/debit card?
  5. Im having trouble paying as a guest via PayPal - its asking me to sign up for an account.
  6. Which methods of payment do you accept?
  7. Food Law and code of practice
  8. Animal by-products and Catering waste! How will it impact you.
  9. Why do I have to register online for an account with you?
  10. Can I check the delivery status of my order online?
  11. Can I view my previous orders online?
  12. Who do I contact if I have a problem with my order?
  13. How do I get a copy of your Catalogue?
  14. How long will it take to receive my order?
  15. Who delivers my order?
  16. How do I go about searching for a product?
  17. Is it safe to send my credit card details?
  18. What is an Air Brake?
  19. When do I need an Air Brake?
  20. Do you offer lease finance

  1. Not sure what you should be looking for? Take a look at these Independent buying guides.

    Beverage Equipment Guide "Click Here"

    Chopping Boards Guide "Click Here"

    Combi Ovens Guide "Click Here"

    Cooking Ranges Guide "Click Here"

    Cookware Guide "Click Here"

    Counters and Serveries Guide "Click Here"

    Cutlery Guide "Click Here"

    Deep Fat Fryers Guide "Click Here"

    Dish and Glasswashing Guide "Click Here"

    Fast Food Systems Guide "Click Here"

    Food Prep Guide "Click Here"

    Food transport Systems Guide "Click Here"

    Heavy Weight Production Guide "Click Here"

    Hot Holding Equipment Guide "Click Here"

    Ice Cream Makers Guide "Click Here"

    Ice Making Machines Guide "Click Here"

    Island Suites Guide "Click Here"

    Kitchen Knives Guide "Click Here"

    Kitchen Ventilation Guide "Click Here"

    Microwave Ovens Guide "Click Here"

    Pizza Equipment Guide "Click Here"

    Prime Cooking Equipment Guide "Click Here"

    Refrigeration guide "Click Here"

    Servicing Catering Equipment Guide "Click Here"

    Shelving & Storage Guide "Click Here"

    Snack Equipment Guide "Click Here"

    Spare Parts Guide "Click Here"

    Stainless Steel Guide "Click Here"

    Waste Management Guide "Click Here"

    Water Treatment Systems Guide "Click Here"

  2. Download the current PDF catalogue

    JC Pezza Equipment Catalogue "Click Here"

  3. How pay with credit or debit card without a PayPal Account

    How to pay with credit or debit card without a PayPal Account

    Paypal is our card payment system.You do not have to open a PayPal account to use the service.

    Paypal is a very safe and reliable method to pay for goods and services on-line because it allows to hide your personal credit card information from the vendors you purchase from. We will never see your credit card number. We will never store your credit card number. PayPal uses its own secure servers to make the payment process and simply notifies us when it has completed and deposits the money in or account.

    You do not have to open a PayPal account to use the service. The following instructions will show you have to pay with a credit card or debit card using PayPal without using a PayPal account.


    Step 1 - Proceed to checkout and select option to pay with Credit/Debit Card using PayPal.

    Checkout step1

    Step 2 - Now confirm your order

    Checkout step2

    Step 3 -You will now be taken to the PayPal Payments page here you can enter your card details

    Checkout step3

    Step 4 - Review the information such as shipping address. Once you are ready click "Pay". Then simply click the retun to Store button to return to our website to compleat your order.

    Checkout Step4

    Its as simple as that! PayPal will contact us once the payment has cleared. This typically takes just a few seconds.



    There are times when your card may be rejected. This could be for one of the following reasons,

    1) The card is not valid (blocked by card provider)

    2) Card is over spend limit

    3) The card is already registered with PayPal

    4) The email used is already registered with PayPal

    On  mobile devices like phones and tablets you may see a diferent format like that below

    PayPal

  4. Why does PayPal keep rejecting my credit/debit card?

    If your credit/debit card is being rejected by PayPal with the message "The card you entered cannot be used for this payment. Please enter a different credit or debit card number." it might be due to one of the following reasons:

    1. Your card is associated with a specific PayPal account, and youre not logging in with that particular account.
    2. Your card was associated with a PayPal account that has since been closed.
    3. Youve linked the card to a PayPal account, but have not yet confirmed it.
    4. Youve exceeded your card limit with the PayPal system.
    5. Your email address is raising a red flag in PayPals system.
    6. Your browser is not accepting cookies. You should clear any existing cookies and try again.

  5. Im having trouble paying as a guest via PayPal - its asking me to sign up for an account.
    A: There are a number of reasons PayPal would force you to sign up for an account:
    • Guest checkout may not be available if someone else in your household already has an account.
    • Mobile users - guest checkout is not available via the mobile website. Please use a laptop or desktop computer if you need to pay by card.
    • If youre based outside of the UK, you will need to sign up for an account before making a payment.
    • If you use a VPN or proxy server, you will need to disable this to checkout with PayPal using a card.

  6. Which methods of payment do you accept?

    Payment Methods
    *Cheque ( Preferred Method ) Please make all cheques payable to: JustCatering.Com Ltd
    *Bank Transfer ( Preferred Method )
    *PayPal ( 3.4% surcharge )
    *Credit Card ( 3.4% surcharge )

    Payments by credit card or PayPal will incur a surcharge of 3.4% of the total invoice value including VAT.
    This is out side our control and is imposed on us by the credit card possessing companies.
    We strongly recommend payment by Cheque or Bankers draft or Electronic Bank Transfer all of which are either free or only incur a small fixed fee ( the amount will depend on you bank).



    We also accept payments by PayPal.
    PayPal is an easy to use online payment processor that is compatible with all major credit or debit cards.

  7. Food Law and code of practice

    FOOD LAW GUIDE PRODUCED BY: THE FOOD STANDARDS AGENCY June 2004 Guide "Click Here"

    Food Law Code of Practice (England) "Click Here"

  8. Animal by-products and Catering waste! How will it impact you.

    Department for Environment, Food and Rural Affairs ( Defra )Guide "Click Here"

  9. Why do I have to register online for an account with you?
    This is so that you can buy online at any time, 24 hours a day. When you register, your contact and delivery details are stored securely online in your account. This means that you do not have to resubmit your details every time you place an order. When you make a purchase, all you have to do is log in and your details are prefilled during the checkout process.
    You can also check the delivery status of your current orders, view your previous orders and update or amend your contact details online in your own personal account area.

    You are still free to contact us by phone or fax if you prefer.

  10. Can I check the delivery status of my order online?
    Yes, all you have to do is log in with your user name and password and you will be able to check whether your order is still being processed or has been dispatched.
    You will also receive an automated email, telling you when your order is being processed or has been dispatched.

  11. Can I view my previous orders online?
    Yes, all you have to do is log in with your user name and password and you will be taken to your account area, where your previous orders will be displayed.

  12. Who do I contact if I have a problem with my order?
    Contact our Customer Services Department by email at service@justcatering.com or you can phone on +44 (0) 845 0034271 or +44 (0) 700 63422365.
    We will do our utmost to help as quick as possible.

  13. How do I get a copy of your Catalogue?
    Our website is our catalogue.
    It has all our latest offers and details of all our products.
    Plus you can place your order there and then online.
    You can download information on most products from the website. Look for the techinfo or moreinfo buttons. These will allow you to download more information. We do have some PDF catalouges that we can email. Please ask and we will do our best to help.

  14. How long will it take to receive my order?
    Orders are normally processed the same day. All orders must have payment cleared be for they will be approved for delivery. If payment is made by cheque, delivery will only be approved once the cheque has been received and cleared. The order will be processed on recite of payment, but delivery will only be approved once the payment has been cleared. A cheque will normally take 4 working days to be cleared. Online payment using a credit card, cash or bankers draft will be approved for delivery on recite of payment clearance, normally the same day.
    Orders must be received before 4pm for processing the same day.
    Orders received after 4pm will be processed the next day.
    Orders received after 4pm on Saturdays will be processed the following Monday.
    For remote areas, off-shore and Northern Ireland and all Export orders please contact our Sales Department - email sales@justcatering.com or you can phone on +44 (0) 845 0034271. We will do our utmost to help as quick as possible.

    Due to weight restrictions additional charges may apply.
    Dont forget – for orders over £500 delivery service is FREE .
    Orders under £500 will incur a delivery charge.

    Large, heavy and fragile items require a little extra time and we will confirm likely delivery period with the order confirmation. For delivery outside the UK Mainland there is an additional delivery charge, which we can quote on your email acknowledgement. Also in the unlikely event that a product needs to be collected for return outside the UK, a handling charge may apply.

  15. Who delivers my order?
    All orders will be delivered by a courier company or directly by the manufacturer.
    You will be given details with your order acknowledgement.

  16. How do I go about searching for a product?
    You can go to Search and type in the product you are looking for, a product code if known, or by brand name.
    You can also browse through the categories listed on the home page.

  17. Is it safe to send my credit card details?
    Yes, when you register you create a create a user name and password that only you know and have access to. Secondly our site is encrypted, which is the process of converting data into "unreadable code". We also use firewalls to block unauthorised traffic to the servers. This means other users cannot look at your order whilst you are on our secure screens.

  18. What is an Air Brake?
    This is a device that you need if you are going to connect your machine directly to mains water. It is a legal requirement in the UK and many EU countries. It helps to prevent contamination of the water supply.

  19. When do I need an Air Brake?
    You will need a Air Brake when ever you connect a potato peeler or a food waste disposer or a dewatering unit directly to a mains water supply. The only alternative to this is to get your water supply from a storage tank.

  20. Do you offer lease finance
    The answer is yes but not directly. We work with a number of companys to offer you the best deal possible.

    Obtain a quotation from us for the equipment you require then simply select a finance company from the list below and contact them for a finance quotation.

    Armarda Investments Ltd
    3 Berkeley Squaer
    Bristol
    Avon
    BS8 1HL
    01225 335332

    ----------------------------------------------------------
    APT Finance
    22 Reading Road
    Henley on Thames
    RG9 1AG
    Ph: 01491 848848
    Fx: 01491 413971

    ----------------------------------------------------------
    Kennet Equipment Leasing limited
    kennet house
    temple court
    temple way
    coleshill b46 1hh
    t: 01675 469200 f: 01675 469210
    www.kennet-leasing.co.uk

    ----------------------------------------------------------
    Leeds Leasing PLC
    Schofield House
    Gateway drive
    Yeadon
    Leeds
    LS19 7XY
    0113 3919100
    -----------------------------------------------------------

    Tower Leasing Limited
    Sterling House
    3 - 5 Farm Yard
    Windsor
    Berkshire SL4 1QL
    Tel: 0845 226 9300
    Fax: 0845 226 3626
    www.towerleasing.co.uk